We Care what your Customers think

Customer Care has been specialising in providing Mystery Shopping services to New Zealand businesses for over 12 years.

Customer Care is committed to delivering high quality, personalised and professional services to our clients. Using a consultative approach we take the time to listen and understand your business. We tailor our comprehensive mystery shopping programmes to reflect your business situation.

Our diverse client base includes:

• Retail Clothing Chains with up to 60 stores nationwide
• National Franchises
• National Retail Chains
• Shopping Centres
• Department Stores
• Specialty Fashion Stores
• Jewellery Chains
• Entertainment Attractions
• Hotels and Restaurants
• Hardware Chains
• Car Yards

One of the keys to our success is our extensive nationwide field team of 400 + experienced mystery shoppers. Trained and closely supervised by our Customer Care team, these researchers have extensive experience assessing the service quality of businesses.

If you are concerned about or want to improve your Customer Loyalty and Sales Performance, contact Customer Care at our contact page to request a Mystery Shopping Proposal.