http://www.customercare.co.nz Customer Care News Hub http://www.customercare.co.nz/news-hub/why-poor-customer-service-can-be-fatal-to-your-business/ Regardless of the industry you’re involved in, you need your business to stand head and shoulders above the rest. Let’s face it, nobody wants to be second best! Not only do you want to be better than your competitors, you want your customers to feel exactly the same way. And that’s key to retaining loyal customers and having them continuously relate to your brand. Excellent customer service delivers a competitive advantage..... Tue, 13 Oct 2020 16:16:00 NZDT http://www.customercare.co.nz/news-hub/the-importance-of-competitive-intelligence-to-your-business/ This article will look at the importance of how to stay ahead in the market by conducting competitor intelligence.... Tue, 07 Jul 2020 16:55:00 NZST http://www.customercare.co.nz/news-hub/click-and-collect-and-the-customer-service-experience/ The click and collect concept is a new trend of online shopping and is becoming more and more popular in New Zealand and around the world. It allows shoppers to purchase items online and pick them up in-store. Providing a seamless Customer Experience has never been more important to increase sales and guarantee return customers.... Mon, 22 Jun 2020 12:17:00 NZST http://www.customercare.co.nz/news-hub/monitor-recognise-and-reward/ This article will look at why it is important to monitor and reward employees for good performance and will explain why this is vital to any business..... Thu, 21 May 2020 16:50:00 NZST http://www.customercare.co.nz/news-hub/looking-after-your-customers-and-your-staff-in-the-new-norm./ The impact that Covid 19 has had on us all is huge and during this time it is vital to look after your staff and customers more than ever. In order to do this, we can work with you to ensure that correct procedures are being followed and your website is user friendly. We can implement a programme for your business with no set up costs, no contracts required and no reporting costs – simple!.... Wed, 13 May 2020 11:00:00 NZST http://www.customercare.co.nz/news-hub/every-business-needs-to-engage-in-market-research/ Market Research is essential for every business as it will provide you with significant data to help challenges that a business will most likely face and is therefore a fundamental part of the business planning process..... Thu, 30 Apr 2020 14:02:00 NZST