Welcome to Customer Care

Customer Care has been specialising in providing Mystery Shopping service to New Zealand businesses for over 12 years.

Customer Care is committed to delivering high quality, personalised, and professional services to our clients. Using a consultative approach we take the time to listen and understand your business. We tailor our comprehensive mystery shopping programmes to reflect your business situation.

Additional Information

Why Choose Us?

  • No Set Up Fees
  • No Contract required
  • Service Commitment Guarantee
  • Proven Track Record
  • Leading Edge Technology
  • Tiered User Access
  • Extensive Reporting
  • Quality Assurance

Additional Information

What We Offer

Mystery Shopping

How often is your least experienced and lowest paid employee your front-line-sales-person who actually meets your customers? It is important to remember that. This front-line person is "Your Business" in the eyes of your customer.

What Happens?

A Mystery Shopper visits your business anonymously, posing as a regular customer and experiences and evaluates a 'snap-shot' of the customer service at that time.

Additional Information

Group/Site Performance Graph

Compare the performance of your sites, in each area, against the group.

Site Category Table

View and download a breakdown of the results for each survey area across your sites.

Rankings Graph All Sites

Quickly and easily view how your sites rank against each other.

Overall Results Table

View and download a high level overview of how your sites are performing compared to the group.