Customer Care has been specialising in providing Mystery Shopping service to New Zealand businesses for over 12 years.
Customer Care is committed to delivering high quality, personalised, and professional services to our clients. Using a consultative approach we take the time to listen and understand your business. We tailor our comprehensive mystery shopping programmes to reflect your business situation.
How often is your least experienced and lowest paid employee your front-line-sales-person who actually meets your customers? It is important to remember that. This front-line person is "Your Business" in the eyes of your customer.
A Mystery Shopper visits your business anonymously, posing as a regular customer and experiences and evaluates a 'snap-shot' of the customer service at that time.
Compare the performance of your sites, in each area, against the group.
View and download a breakdown of the results for each survey area across your sites.
Quickly and easily view how your sites rank against each other.
View and download a high level overview of how your sites are performing compared to the group.