MYSTERY SHOPPING SERVICES
Mystery shopping is a 'snapshot' of the customer service at your business. A mystery shopper visits your business, posing as a customer and describes their experience in detail with particular reference to the customer service they received.
The objective of Customer Care Mystery Shopping Programme is to measure the quality of customer service and selling skills demonstrated by your salespeople when they are with their customers.
Mystery shopping provides management with a detailed assessment of employee performance and the variables that affect your customer's experience and satisfaction. It is an objective view of your business through the eyes of your customer and a mechanism to assess the strength of the customer service experience.
Our surveys provide valuable information to our clients that they can use to improve their service and increase their sales. They let them know what their salespeople are doing well and what they could be doing better.
Why Choose Customer Care's Mystery Shopping Services?
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No Contracts, No Set Up Fees & No Reporting Costs - Simple! |
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Easy & Effective! |
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The Only Cost To You Is The Cost Per Survey! |
THE PROCESS...
1. DATA COLLECTION
We will discuss your requirements and organise a questionairre that provides you with the data you require - this is completely FREE OF CHARGE
2. ENQUIRY
You let us know when you would like your business mystery shopped and what enquiry you would like us to use
3. SURVEY
The visit/phone call/email will then be done and written up on our online portal by the Mystery Shopper
4. CHECK
The survey will be checked by our Quality Assurance Team to ensure that the survey has been conducted accurately
5. EMAIL
You and your approved staff will receive a pdf of the survey via email
6. LOGIN
You will then be able to login to our site and view the surveys and all reporting which is all FREE OF CHARGE
For a more detailed process of our mystery shopping services, view the following graphic:
How Will My Business Benefit From Mystery Shopping?
A well-planned and executed Mystery Shopping Programme will provide management with objective feedback to support your:
- Customer Service and Sales Training
- Performance Reviews and Incentive Programmes
This information can help you:
- Resolve Problems before you Lose Customers or Market Share
- Improve Customer Satisfaction
- Enhance and Reward Staff Performance
- Identify Training issues
- And ultimately lead to Increased Profits
Who Are Customer Care's Shoppers?
Customer Care has a national network of over 3000 experienced mystery shoppers trained on what to observe during each visit or telephone call. We individually train each shopper and their performance is evaluated using our rating system, focusing on accuracy and detail. We retain a history of completed assignments and their demographic profile.
Reporting - How Are The Results Reported?
Customer Care reports all their mystery shopping results on-line through our Customer Care website. Each client has a unique username and password to access their surveys and reports on our amazing online system. Each client will receive their own customised platform and access to this is FREE OF CHARGE.
From Scorecards and Dashboards to advanced interactive reports our reporting platform offers unlimited reporting and business intelligence capabilities in one integrated solution.
Our newest Mobile-Friendly Reporting Portal - Client Analytics 3.0 also delivers results to you when you need and have time to view them: while traveling, waiting for your next meeting, or as soon as they are published. Easy to access live results and quickly make informed management decisions on the go.
If you would like to take a look on what reporting we offer please login to our site with the username and password of client3.0
