Customer Care has been in business for over 25 years and throughout this time we have helped NZ businesses by providing insight into the customer service provided by their staff.

Mystery shopping is a 'snapshot' of the customer service at your business. A mystery shopper visits your business, posing as a customer and describes their experience in detail with particular reference to the customer service they received.

The objective of Customer Care Mystery Shopping Programme is to measure the quality of customer service and selling skills demonstrated by your salespeople when they are with their customers.

A mystery shopping service provides management with a detailed assessment of employee performance and the variables that affect your customer's experience and satisfaction. It is an objective view of your business through the eyes of your customer and a mechanism to assess the strength of the customer service experience.

Our mystery shopping surveys provide valuable information to our clients that they can use to improve their service and increase their sales. They let them know what their salespeople are doing well and what they could be doing better.



A well-planned and executed Mystery Shopping Programme will provide management with objective feedback and information that has the following benefits:

  • Resolve Problems before you Lose Customers or Market Share
  • Improve Customer Satisfaction
  • Enhance and Reward Staff Performance
  • Increase the productivity of your staff
  • Effective tool to measure the customer journey
  • Identify Training issues
  • Will deter bad service
  • Will encourage great service 
  • Ultimately lead to Increased Profits



Customer Care uses a competency based recruitment methodologies. This ensures that we only have the best shoppers available to complete your assignment.

We have a national network of over 3000 experienced mystery shoppers trained on what to observe during each visit or telephone call. We individually train each shopper and their performance is evaluated using our rating system, focusing on accuracy and detail.

Mystery Shoppers provide extensive profile information about themselves on our data base so we can match your specific profiling requirements. Mystery shoppers are handpicked for their assignments. We have a high calibre of shoppers throughout New Zealand and Australia.


Customer Care is a Mystery Shopping Business and have been helping NZ businesses for over 25 years specializing in Retail Mystery Shopping.  We are a Mystery Shopping company that are locally owned and operated and believe in making things simple for our clients.  Our surveys are vital to any business who want to increase customer satisfaction and gain customer loyalty and customer retention.  We are experts in the field of customer service management and provide detailed feedback on the customer interactions with an excellent reporting platform which will allow you to analyse your strengths and weaknesses. 




Customer Care reports all their mystery shopping results on-line through our Customer Care website. Each client has a unique username and password to access their surveys and reports on our amazing online system.  Each client will receive their own customised platform and access to this is FREE OF CHARGE.

From Scorecards and Dashboards to advanced interactive reports our reporting platform offers unlimited reporting and business intelligence capabilities in one integrated solution.

Our newest Mobile-Friendly Reporting Portal - Client Analytics 3.0 also delivers results to you when you need and have time to view them: while traveling, waiting for your next meeting, or as soon as they are published. Easy to access live results and quickly make informed management decisions on the go.

If you would like to take a look on what reporting we offer please CLICK BELOW and sign in with the username and password of client3.0