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May
21
Recognise Staff
This article will look at why it is important to monitor and reward employees for good performance and will explain why this is vital to any business.
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May
13
Online Shopping
The impact that Covid 19 has had on us all is huge and during this time it is vital to look after your staff and customers more than ever. In order to do this, we can work with you to ensure that correct procedures are being followed and your website is user friendly. We can implement a programme for your business with no set up costs, no contracts required and no reporting costs – simple!
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Apr
30
Market Research
Market Research is essential for every business as it will provide you with significant data to help challenges that a business will most likely face and is therefore a fundamental part of the business planning process.
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Feb
13
Secret Shopping
To achieve customer retention and loyalty, you need to understand the importance of praising your staff for their work. Praise and recognition are vital to any business or workplace as we all need to feel valued for the work we do.
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Jan
23
Secret Shopping
It is important for businesses to provide online shopping customers with excellent customer service despite not being face to face. Shoppers are becoming more and more tech savvy and demand great service and most importantly they require efficient contact options with your business. Mystery Shopping of your site can test various aspects of the experience to let you know what is working and what is not working when making online purchases.
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Jan
03
Secret Shopping
When customers have a bad customer service experience, they are often quick to ensure that other people learn about it. It is becoming of increasing importance to ensure you provide your customers with great service to ensure sales. Poor customer service is too detrimental to ignore.
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