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Mystery Shopping Process - Simple and Easy

August 06, 2019 at 11:30 AM

At Customer Care we believe that the process of Mystery Shopping/Secret Shopping should be easy for businesses to set up.  For this reason, we do not require any contracts, charge set up fees or charge for reporting.  The ONLY cost to the client is the cost of the visit/online survey.

The steps are:

  • Develop questionnaire - FREE 
  • Set up dates/times that you would like the shopper to visit or phone
  • Set up the enquiry for the shopper to use
  • Mystery Shopper will complete visit/phone call and complete online report
  • This report will be checked by our Quality Assurance Team
  • The client will receive a pdf via email of the completed survey
  • The client will also have a portal set up for them on our site and will have access to view reporting etc
  • We have a mobile app called mobalytics which can be used on a mobile device



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