About Us...

Customer Care has been specialising in providing Mystery Shopping service to New Zealand businesses since 1992.

Customer Care is committed to delivering high quality, personalised, and professional services to our clients. Using a consultative approach we take the time to listen and understand your business. We tailor our comprehensive programmes to reflect your business situation.

Read more about us >

Let us help you GAIN INSIGHT into your business and the service you provide to YOUR customers

Customer Care can help you gain insight, identify and improve the customer experience to ensure loyalty and growth in your business!

Check out our list of services to see what we provide and how we can help you.

Mystery Shopping | Competitor Analysis | Compliance Auditing | Telephone Solutions | Online Shopping Evaluations

Want to talk?

Just give us a call on

0800 205 183

and we'll be happy to answer any questions you have.

What Our Clients Say

“Customer Care has been great to work with on the Sustainable Transport Programme. They were quick to come to grips with the complex project and worked collaboratively to help us design an appropriate plan. They became part of the team and not just a supplier. They are very passionate about what they do and are committed to providing a quality product. They have more than exceeded our expectation. Words that spring to mind when I think of the staff at Customer Care are: supportive, quick to grasp the issues, helpful, forthright, intelligent, fun, and deliver the goods.”
Sian Carvell, Environmental Education Officer, Environment Canterbury
"Customer Care has the mystery shopping contract for the Heineken Star
Serve Programme in on premise environments. Helen and the team are a
pleasure to work with, always ensuring the highest level of service, fast resolution of customer issues and solutions for process improvement. I would have no hesitation in recommending them."

Jen Macindoe, Heineken Marketing Manager
“You and your staff have been a joy to work with. We’ve broken new ground together and all along the way I’ve been buoyed by your professional approach, helpfulness and efficient attention to detail. Never once did I get the impression that anything was insurmountable or too much of an effort. I can only imagine how much time, thought and effort you and your team put in behind the scenes, but want you to know that it’s very much appreciated”.
Meg Rodel, Manager Napier in the City
“I have found Helen and her team very professional and easy to work with. The surveys we conduct are of complicated due to the technical nature of our business and they have worked closely with us to adapt and customize the surveys to best reflect our selling objectives. I would recommend them to other retail organizations”
Nick Nightingale, Managing Director, Resene
“Our company has been very satisfied with the service offered by Customer Care. It was a breath of fresh air to switch to Customer Care, after having continuous service failure with a previous provider. Customer Care is continuously focused on solutions and minimizing error. The systems put in place have a developmental focus allowing for staff to focus on improvement. The team is proactive in offering enhancement to the way processes work and ensure communication is ongoing. We have no regrets in regards to our shift to Customer Care!”
Carrie McDonald Learning & Development Consultant, Bridgestone New Zealand

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