Online Shopping Evaluations:

With online shopping becoming more and more common due to lifestyle demands, it is essential for you to collect data on how the customer found the process.  Customer Care will collect data for you on many aspects including:

  • Website design and ease of use
  • Ease of locating products
  • Shopping Cart - modifying and deleting items
  • Shipping Options
  • Live Chat Facilities if available or response to email regarding your order
  • Shipping time frames and cost
  • How long it took for product/s to arrive
  • Items packaging
  • Returning of products and length of time to receive credit