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Recognising and Rewarding your staff

Enquire Now........nbsp........ ........nbsp........ ........nbsp........ ........nbsp........ ........nbsp........ ........nbsp........ ........nbsp........ ........nbsp........ A lot of people believe that Mystery Shopping is only used to find out what staff memb
To achieve customer retention and loyalty, you need to understand the importance of praising your staff for their work. Praise and recognition are vital to any business or workplace as we all need to feel valued for the work we do. http://www.customercare.co.nz/news-hub/recognising-and-rewarding-your-staff/

Online Shopping/Website Evaluations

Enquire Now........nbsp........ New Zealanders are increasingly using the internet to do the shopping for them.........nbsp........ This is bound to increase but it is important for businesses to realize that they still n
It is important for businesses to provide online shopping customers with excellent customer service despite not being face to face. Shoppers are becoming more and more tech savvy and demand great service and most importantly they require efficient cont… http://www.customercare.co.nz/news-hub/online-shoppingwebsite-evaluations/

How much does poor customer service cost your business?

Enquire Now........nbsp........ For many organisations........ customer service is considered nothing more than a cost associated with doing business. T....his........ as evidence has shown
When customers have a bad customer service experience, they are often quick to ensure that other people learn about it. It is becoming of increasing importance to ensure you provide your customers with great service to ensure sales. Poor customer servic… http://www.customercare.co.nz/news-hub/how-much-does-poor-customer-service-cost-your-business/

Appealing Audit/Mystery Shopping results

Enquire Now........nbsp........ We now provide businesses a tool for management of Corrective Actions........ Audit Errors and Exceptions. They enable staff to actively participate in Mystery Shoppin
We now provide your business with a tool for management of Corrective Actions, Audit Errors and Exceptions. http://www.customercare.co.nz/news-hub/appealing-mystery-audit-results/

What Mystery Shopping/Secret Shopping is and why your business needs it!

Enquire Now........nbsp........ For the vast majority of businesses........ the customer is the key to sustainability and profitability. Putting the customer first l....eads to better experiences for both the business and the consumer. If the customer of a bu
“The purpose of a business is to create a customer who creates customers” http://www.customercare.co.nz/news-hub/what-mystery-shoppingsecret-shopping-is-and-why-you-need-it/

Mystery Shopping Process - Simple and Easy

Enquire Now........nbsp........ ....
The process of Mystery Shopping with Customer Care is simple and easy with no contracts required, no set up fees and no reporting costs! http://www.customercare.co.nz/news-hub/mystery-shopping-process-simple-and-easy/

Mystery Shopping

Enquire Now........nbsp........ ....
Engaging Mystery Shoppers for your business identifies not only training needs but top performers who deserve recognition! http://www.customercare.co.nz/news-hub/mystery-shopping-positive-tool-not-a-negative/

News Hub Articles

Oct
13
Regardless of the industry you’re involved in, you need your business to stand head and shoulders above the rest. Let’s face it, nobody wants to be second best! Not only do you want to be better than your competitors, you want your customers to feel exactly the same way. And that’s key to retaining loyal customers and having them continuously relate to your brand. Excellent customer service delivers a competitive advantage.
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Jul
07
Analysing Competitors
This article will look at the importance of how to stay ahead in the market by conducting competitor intelligence
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Jun
22
The click and collect concept is a new trend of online shopping and is becoming more and more popular in New Zealand and around the world. It allows shoppers to purchase items online and pick them up in-store. Providing a seamless Customer Experience has never been more important to increase sales and guarantee return customers
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May
21
Recognise Staff
This article will look at why it is important to monitor and reward employees for good performance and will explain why this is vital to any business.
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May
13
Online Shopping
The impact that Covid 19 has had on us all is huge and during this time it is vital to look after your staff and customers more than ever. In order to do this, we can work with you to ensure that correct procedures are being followed and your website is user friendly. We can implement a programme for your business with no set up costs, no contracts required and no reporting costs – simple!
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Apr
30
Market Research
Market Research is essential for every business as it will provide you with significant data to help challenges that a business will most likely face and is therefore a fundamental part of the business planning process.
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