The click and collect concept is a new trend of online shopping and is becoming more and more popular in New Zealand and around the world. It allows shoppers to purchase items online and pick them up in-store. Providing a seamless Customer Experience has never been more important to increase sales and guarantee return customers

This article will look at why it is important to monitor and reward employees for good performance and will explain why this is vital to any business.

The impact that Covid 19 has had on us all is huge and during this time it is vital to look after your staff and customers more than ever. In order to do this, we can work with you to ensure that correct procedures are being followed and your website is user friendly. We can implement a programme for your business with no set up costs, no contracts required and no reporting costs – simple!

Market Research is essential for every business as it will provide you with significant data to help challenges that a business will most likely face and is therefore a fundamental part of the business planning process.

To achieve customer retention and loyalty, you need to understand the importance of praising your staff for their work. Praise and recognition are vital to any business or workplace as we all need to feel valued for the work we do.

It is important for businesses to provide online shopping customers with excellent customer service despite not being face to face. Shoppers are becoming more and more tech savvy and demand great service and most importantly they require efficient contact options with your business. Mystery Shopping of your site can test various aspects of the experience to let you know what is working and what is not working when making online purchases.